Plans & Pricing

Choose the perfect CallCoach AI plan for your contact centre

All prices are in USD. Local taxes may apply.

Starter

For team leaders running a pilot

Free Trial First 30 analysed calls free $299 /month after trial
Core Features
  • ✓Up to 2 agents
  • ✓1 team
  • ✓Unlimited user accounts
  • ✓1,000 analysed minutes/month after trial
  • ✓Documentation + bot integration
  • ✓AI bot support
  • ✓Manual Call Upload Option
  • ✗Full technical integration support
  • ✗Human support
  • ✓Priced per organisation, not per seat
Reporting & Analytics
  • ✓Daily reporting
  • ✓Weekly/monthly review reports
  • ✓CallCoach dashboard
  • ✓Report search
  • ✓Trend reports for agents and teams
  • ✓CSAT scoring
  • ✓Score comparison
  • ✓Score benchmarking against CallCoach averages
Advanced Voice Analysis
  • ✓Full voice analysis
  • ✓Emotional flow during conversation
  • ✓Independent agent and customer voice analysis
Advanced Features
  • ✓Data encryption & security
  • ✓Self-service configuration
  • ✗Icana.AI managed configuration
  • ✗Team-specific requirements
  • ✗Train your own CallCoach
  • ✗Data warehouse export
Training & Development
  • ✓Call Simulator with credits
  • ✗Extended simulator access
  • ✗Custom & shared scenarios
  • ✗Manager-assigned training scenarios
Language Support
  • ✓English, Spanish, Portuguese
  • ✗On request: Mandarin, other languages
Data Sovereignty
  • ✓Data storage: 🇦🇺 🇺🇸 🇪🇺 🇧🇷 🇲🇽
  • ✓Data in transit: 🌐
Add-ons Available
+ Chat Conversation Analysis
Start Free Trial

Team

Self-serve for growing teams

$1,499 /month
Core Features
  • ✓Up to 15 agents
  • ✓3 teams maximum
  • ✓Unlimited user accounts
  • ✓15,000 analysed minutes/month
  • ✓Documentation + bot integration
  • ✓AI bot support
  • ✓Manual Call Upload Option
  • ✗Full technical integration support
  • ✗Human support
  • ✓Priced per organisation, not per seat
Reporting & Analytics
  • ✓Daily reporting
  • ✓Weekly/monthly review reports
  • ✓CallCoach dashboard
  • ✓Report search
  • ✓Trend reports for agents and teams
  • ✓CSAT scoring
  • ✓Score comparison
  • ✓Score benchmarking against CallCoach averages
Advanced Voice Analysis
  • ✓Full voice analysis
  • ✓Emotional flow during conversation
  • ✓Independent agent and customer voice analysis
Advanced Features
  • ✓Data encryption & security
  • ✓Self-service configuration
  • ✗Icana.AI managed configuration
  • ✗Team-specific requirements
  • ✗Train your own CallCoach
  • ✗Data warehouse export
Training & Development
  • ✓Call Simulator with credits
  • ✗Extended simulator access
  • ✗Custom & shared scenarios
  • ✗Manager-assigned training scenarios
Language Support
  • ✓English, Spanish, Portuguese
  • ✗On request: Mandarin, other languages
Data Sovereignty
  • ✓Data storage: 🇦🇺 🇺🇸 🇪🇺 🇧🇷 🇲🇽
  • ✓Data in transit: 🌐
Add-ons Available
+ Chat Conversation Analysis
Get Started

Business

Full contact centre deployment

From $3,999/month

Core Features
  • ✓Up to 120 agents
  • ✓Unlimited teams
  • ✓Unlimited user accounts
  • ✓Custom analysed usage allowance
  • ✓Documentation + bot integration
  • ✓AI bot support
  • ✓Manual Call Upload Option
  • ✓Full technical integration support
  • ✓Human support
  • ✓Priced per organisation, not per seat
Reporting & Analytics
  • ✓Daily reporting
  • ✓Weekly/monthly review reports
  • ✓CallCoach dashboard
  • ✓Report search
  • ✓Trend reports for agents and teams
  • ✓CSAT scoring
  • ✓Score comparison
  • ✓Score benchmarking against CallCoach averages
Advanced Voice Analysis
  • ✓Full voice analysis
  • ✓Emotional flow during conversation
  • ✓Independent agent and customer voice analysis
Advanced Features
  • ✓Data encryption & security
  • ✗Self-service configuration
  • ✓Icana.AI managed configuration
  • ✓Team-specific requirements
  • ✓Train your own CallCoach
  • ✓Data warehouse export
Training & Development
  • ✓Call Simulator with 10x credits
  • ✓Extended simulator access
  • ✓Custom & shared scenarios
  • ✓Manager-assigned training scenarios
Language Support
  • ✓English, Spanish, Portuguese
  • ✓On request: Mandarin, other languages
Data Sovereignty
  • ✓Data storage: Customisable region selection
  • ✓Data in transit: 🌐
Add-ons Available
+ Chat Conversation Analysis
Contact Sales

Enterprise

For organisations requiring full data sovereignty

Pricing on request

Core Features
  • ✓Up to 300 agents
  • ✓Unlimited teams
  • ✓Unlimited user accounts
  • ✓Custom analysed usage allowance
  • ✓Documentation + bot integration
  • ✓AI bot support
  • ✓Manual Call Upload Option
  • ✓Full technical integration support
  • ✓Dedicated human support
  • ✓Priced per organisation, not per seat
Reporting & Analytics
  • ✓Daily reporting
  • ✓Weekly/monthly review reports
  • ✓CallCoach dashboard
  • ✓Report search
  • ✓Trend reports for agents and teams
  • ✓CSAT scoring
  • ✓Score comparison
  • ✓Score benchmarking against CallCoach averages
Advanced Voice Analysis
  • ✓Full voice analysis
  • ✓Emotional flow during conversation
  • ✓Independent agent and customer voice analysis
Advanced Features
  • ✓Data encryption & security
  • ✗Self-service configuration
  • ✓Icana.AI managed configuration
  • ✓Team-specific requirements
  • ✗Train your own CallCoach
  • ✓Data warehouse export
Training & Development
  • ✓Call Simulator with 15x credits
  • ✓Extended simulator access
  • ✓Custom & shared scenarios
  • ✓Manager-assigned training scenarios
Language Support
  • ✓English, Spanish, Portuguese
  • ✓On request: Mandarin, other languages
Data Sovereignty
  • ✓Data storage: Customisable region selection
  • ✓Data in transit: Customisable
Add-ons Available
+ Chat Conversation Analysis
Contact Sales

Important Information

  • Self-serve plans: Starter and Team use standard setup, documentation, and AI bot support
  • Data Security: Enterprise-grade encryption and secure authentication across all plans
  • Pricing Model: Our pricing is based on a single, affordable subscription, not per-user or per-seat licences
  • Flexibility: Upgrade or downgrade plans as your needs change
  • Support: Dedicated support team to ensure your success

Ready to Transform Your Contact Centre?

Get started with CallCoach AI today and see the difference AI-powered insights can make
Start Free Trial Contact Sales

Legalities

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