Icana is redefining contact centre tools to enhance agent performance across all communication channels. We use AI to simplify tasks like analysing calls and chats, letting you focus on what matters most. At Icana.AI, we deliver practical, reliable, and innovative solutions to support and drive your business growth.
We understand every business has unique needs, and our AI solutions are configured to tackle your specific challenges.
We provide a robust support system to ensure seamless integration and adoption. We keep things simple so you can focus on what truly matters.
As your team's efficiency grows, so does Icana.AI. We continuously update our systems to deliver the best solutions for optimising efficiencies.
Erik van Eekelen, CEO & Founder of Icana.AI, is a seasoned executive with over 20 years in technology and product, including 15 years in leadership roles (CTO, CPO, CEO) across diverse sectors like online education, logistics, e-commerce, and a leading European smart-charging scale-up. With an MSc in AI, he translates complex concepts into practical solutions, driving growth and efficiency. Erik is known for his facilitative, results-oriented leadership, trusted by executives and boards.
Ben Wright, our CCO, is a seasoned sales strategist with two decades of experience in driving business growth. He excels in building high-performing sales teams and implementing effective sales strategies that deliver tangible results. Ben's expertise has helped numerous businesses achieve significant revenue growth and enhance their customer experiences.
Amy Burg leads our Operations team. With over 18 years of experience in business management and project coordination, Amy specializes in streamlining operations and building strong stakeholder relationships. She has a wealth of experience across diverse sectors including agriculture, local government, and corporate environments, consistently delivering results through process optimization and strategic operational leadership.
Andrew Al leads our Technology team. With a strong background as a Full Stack Engineer and former CTO, Andrew specializes in architecting innovative solutions using cloud infrastructure and advanced AI. He has a wealth of experience in enterprise architecture, data engineering, and building secure, compliant platforms that turn data into actionable intelligence.
"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."
Vincent Creighton - CEO
"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."
Rachit Monga - Head of Student Recruitment
"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."
Chief Information Officer
