Analyse and deliver insights into agents' tone of voice, crucial for understanding empathy in customer interactions.
Near-Real-Time feedback. Provide an overview of call quality and identify specific areas for improvement.
Icana CallCoach AI provides detailed and actionable insights to help agents improve their performance.
Receive near real-time actionable feedback powered by AI to enhance call centre strategies and boost agent performance.
Call Coach AI analyses the agent's tone of voice and provides actionable feedback to boost engagement and empathy in their communication.
Make informed decisions with data-driven insights. Track and analyse agent performance to drive continuous improvement.
Practice with AI prospects that respond naturally to your approach. Handle objections, build rapport, and refine your technique - all without risking real customer relationships.
Submit your practice sessions for complete CallCoach analysis. Receive the same detailed feedback reports you get from real calls, helping you improve before every customer interaction.
Create your own scenarios, use organisation-wide templates, or practice scenarios assigned by your manager. Share effective scenarios with teammates to build team-wide skills.
Source: Metrigy Research Corp, "From AI to Generative AI as Business Essential" (2024)
"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."
Vincent Creighton - CEO
"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."
Rachit Monga - Head of Student Recruitment
"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."
Chief Information Officer
