Australian Transcription Service

High-accuracy speech-to-text with speaker recognition and tone analysis.
Hosted exclusively in Australia (AWS) with complete data sovereignty.

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Data Sovereignty Guarantee

Your data stays in Australia

At rest and in transit. Full stop. All processing occurs exclusively in Australia Cloud.

Permanent deletion after processing

Audio files and transcripts are permanently deleted immediately after processing. No retention, no exceptions.

Never used for AI training

Your data is never used to train AI models. Your conversations remain completely private and confidential.

Built by Australian Experts, for Australian Needs

The Onshore Compliance Gap

Most global transcription APIs process or store recordings overseas, creating compliance risks under the Australian Privacy Act and APRA CPS 234. This service was built to fix that, keeping every byte onshore.

Our Proven Expertise

As a proud Australian organisation, we understand the local landscape. Having transcribed and analysed millions of recording minutes for Australian businesses, we know what it takes to deliver enterprise-grade accuracy and reliability without compromising data privacy.

High-Accuracy Transcription

English Speech Recognition Accuracy Comparison
Icana.AI
92.1%
Microsoft Azure
91.2%
Deepgram Nova 2
91.0%
Google Latest-Long
90.8%
Amazon Transcribe
89.7%

Compared to benchmark data (2025) from assembly.ai.

See What You Get

Sample transcript with speaker recognition and timestamps
[0:02] Speaker 1: Hello?
[0:03] Speaker 2: Good afternoon, this is Taylor calling from Premier Healthcare Solutions. Am I speaking with Morgan?
[0:08] Speaker 1: Yes, speaking.
[0:09] Speaker 2: Fantastic. How are you today?
[0:11] Speaker 1: I'm well, thank you.
[0:13] Speaker 2: That's great to hear. I'll just let you know that this call may be recorded for quality and training purposes. I'm reaching out today regarding your recent enquiry about our physiotherapy services. I wanted to see if I could help answer any questions you might have.
[0:28] Speaker 1: Yes, that would be helpful. I've been experiencing some lower back discomfort, and I'm interested in booking an initial assessment.
[0:36] Speaker 2: Absolutely, we can certainly help with that. Can I ask how long you've been experiencing this discomfort?
[0:43] Speaker 1: It's been about three weeks now. It started after I helped a friend move house, and it hasn't really improved much since then.
[0:52] Speaker 2: I understand. That's quite common actually. The good news is that early intervention often leads to better outcomes. Our physiotherapists specialise in musculoskeletal conditions and can develop a treatment plan tailored to your specific needs.
[1:06] Speaker 1: That sounds good. How soon could I get an appointment?
[1:10] Speaker 2: Let me check our availability. We typically have appointments available within three to five business days. Would morning or afternoon appointments work better for you?
[1:21] Speaker 1: Afternoons would be better. I work mornings, so something after 2pm would be ideal.
[1:27] Speaker 2: Perfect. I can see we have availability on Thursday at 2:30pm or Friday at 3pm. Would either of those times suit you?
[1:37] Speaker 1: Thursday at 2:30 works well for me.
[1:40] Speaker 2: Excellent. I'll book that in for you now. The initial assessment usually takes about 45 minutes. During that time, the physiotherapist will conduct a thorough evaluation, discuss your medical history, and begin developing a treatment plan with you.
[1:56] Speaker 1: Okay, perfect. What should I bring with me?
[2:00] Speaker 2: Good question. If you have any recent medical reports or scans related to your back, please bring those along. Also, wear comfortable clothing that allows easy movement. And if you have private health insurance, bring your card as you may be able to claim on the spot.
[2:18] Speaker 1: Great. Speaking of which, do you bulk bill, or how does payment work?
[2:23] Speaker 2: We don't bulk bill, but we do process HICAPS claims immediately if you have private health cover with physio benefits. For those without private insurance, the initial assessment is $95, and standard follow-up sessions are $75. We also offer treatment packages if you end up needing multiple sessions.
[2:43] Speaker 1: That's reasonable. And you're located in the northern suburbs, correct?
[2:47] Speaker 2: That's right. We're at 156 Main Street, Northbridge. There's plenty of parking available both in front of the clinic and in the car park around the corner on Oak Street.
[2:59] Speaker 1: Perfect, that's not far from me at all.
[3:02] Speaker 2: Wonderful. So I have you booked in for Thursday at 2:30pm. You should receive a confirmation email shortly with all the details, including our address and a link to our new patient forms. If you could fill those out before your appointment, it'll help speed things up on the day.
[3:20] Speaker 1: Sounds good. Thank you for your help.
[3:23] Speaker 2: You're very welcome, Morgan. Is there anything else I can help you with today?
[3:28] Speaker 1: No, I think that covers everything.
[3:31] Speaker 2: Excellent. We'll see you on Thursday then. If anything comes up and you need to reschedule, just give us a call. Otherwise, we look forward to seeing you.
[3:41] Speaker 1: Thank you very much.
[3:43] Speaker 2: You're welcome. Take care, and we'll see you soon.
[3:46] Speaker 1: Thanks, bye.
[3:47] Speaker 2: Bye.

Core Benefits

High-Accuracy Transcription

Advanced AI achieves ~8% Word Error Rate (WER) on English speech, outperforming major cloud providers.

Speaker Recognition

Automatically identifies and labels different speakers throughout the conversation.

Tone-of-Voice Analysis

Optional sentiment detection to understand emotional context and conversation dynamics.

Australian Data Residency

100% processed in Australia Cloud. Your data never leaves Australia.

Privacy First

No audio or transcript retention. Files deleted instantly after processing. Never used for training.

Flexible Access

Use the web upload form or integrate via REST API. Simple, straightforward implementation.

Built for Australian Data Sovereignty

Privacy assurance you can trust

Australian-only data processing
Encrypted in transit and at rest
No data reuse or model training
Meets APP 11 and APRA CPS 234 expectations
Optional NDAs and dedicated VPC setups for enterprise

Transparent, Pay-As-You-Go Pricing

Pay only for the minutes you process. No subscriptions, no add-ons, no surprises.

Transcription + Speaker Recognition

Speech-to-text with labelled speakers

$ 0.02 AUD per minute

≈ $1.20 per hour

What's Included
  • ✓High-accuracy transcription
  • ✓Automatic speaker identification
  • ✓Timestamp precision
  • ✓Australian data residency
  • ✓Immediate data deletion
  • ✓REST API or web upload
Join the Waitlist

Transcription + Speaker Recognition + Tone

Adds tone-of-voice sentiment detection

$ 0.03 AUD per minute

≈ $1.80 per hour

Everything in Basic, Plus
  • ✓Tone-of-voice analysis
  • ✓Sentiment detection
  • ✓Emotional context insights
  • ✓Conversation dynamics
Sign up now

Available via manual upload or API integration. Tiered pricing available for volumes over 250,000 minutes.

How It Works

1
Upload or Stream Audio

Via web form or API

2
Local Processing

Everything runs on Australia Cloud

3
Receive Results

Transcript, speaker labels, and optional tone analysis within the hour.

4
Auto-Delete

Input and output permanently erased after completion

Who It's For

Government & public-sector teams
Financial & insurance institutions
Healthcare and allied-health providers
Legal, compliance, and investigation services
Enterprises seeking privacy-first transcription
Consultants and developers integrating local AI APIs

Frequently Asked Questions

No. All processing stays within Australia Cloud.

Never. Files are deleted immediately after processing.

The base plan provides transcription + speaker recognition; the premium adds tone-of-voice analysis.

We have combined our own deep knowledge of transcribing and analysing millions of call minutes with a combination of the best open source solutions. This has resulted in a word accuracy of 92% for English speech, enriched with timestamps, speaker recognition and (optionally) tone of voice.

Yes - use our REST API or upload form.

Yes - once your spot on the waitlist is approved, you'll get access to the platform and receive up to 30 minutes of free transcription to get started. No credit card needed.

Yes. All data remains in Australasia under local privacy compliance.

There is no limit for transcription services. For tone-of-voice analysis, recordings up to 1 hour are currently supported, with extended duration planned for the near future.

No. You only pay for the minutes you process. We require a minimum $20 initial credit deposit, and you can set your own replenishment thresholds and amounts beyond that.

Our transcription service is powered by high-performance GPUs (Graphics Processing Units) to ensure fast and accurate results. To maintain a high quality of service for all our users, we manage access based on available hardware capacity. The waitlist allows us to onboard new clients as more resources become available, ensuring everyone has a great experience. We appreciate your patience and are working hard to expand our capacity.