Chat Analysis checks 100% of your chat conversations for quality &amp; compliance

4.8/5 See reviews →

Finance One

"We've seen really tangible double-digit percentage improvements in compliance and engagement since starting to use CallCoach.

Quality has improved, which also flowed through to revenue and the company’s bottom-line."

[Case Study]

Chris Doyle - Chief Information Officer

AXI

"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."

Vincent Creighton - CEO

Open Universities Australia

"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."

[Case Study]

Rachit Monga - Head of Student Recruitment

CallCoach has elevated our approach...

"CallCoach has been introduced to various teams within our business with an adoption rate of 100%. People love it because it is not felt personal. It is constructive in its recommendations and celebrating in his acknowledgments. Team leaders love it because they can rewind every call and confirm the recommendation given by the AI to than decide how to help their team members with tailored training."

Andreas T. - Head of Tech and Data

Mid-Market (51-1000 emp.)

Daily feedback that makes an impact

"It delivers clear, detailed feedback while highlighting key areas for improvement. The scoring bar is especially effective, providing a strong visual representation of where advisors are performing well and where there’s room to grow. Being able to give feedback to Call Coach is also a great feature, as it allows us to share insights, ask questions, and help improve the tool so it better supports advisors and coaches."

Verified User in Higher Education

Mid-Market (51-1000 emp.)

Powerful Insights and Automation

"It’s a powerful tool for identifying call quality issues and potential regulatory breaches early. It supports individual performance improvement with clear, actionable insights. It significantly reduces coaching time for Team Leads and managers by automating call reviews and summaries. Our team use it every day"

Alicja K. - Senior Business Analyst

Mid-Market (51-1000 emp.)

A true partnership over 18 months...

"The software is easy to use, and the owner is exceptionally responsive. They truly value user feedback and are proactive in collaborating with us to find effective solutions. It allows us to review a greater number of calls, enables us to conduct thematic reviews and pinpoint gaps or areas where our teams can improve."

Verified User in Financial Services

Mid-Market (51-1000 emp.)

Revolutionises Interaction Analysis

"It allows us to assess a lot more interactions each day than humanly possible. Based on that, it allows us to identify trends in opportunities rather than isolated, once-off shortcomings on individual calls. This in turn, allows us to swiftly organise training and coaching sessions."

Verified User in Higher Education

Mid-Market (51-1000 emp.)