CallCoach by Icana.AI
daisee alternative: a soft landing, if you want one
daisee's customer contracts have been sold.1
If you'd rather choose what comes next than have it chosen for you:
- Your scorecards rebuilt in CallCoach at no cost
- Optionally, your last three months of calls scored, so the trends carry over
- No setup fee
daisee audits the call. CallCoach coaches the agent. Priced per organisation rather than per agent, from A$1,999 a month.
4.8/5 on G2
What it costs
One subscription per organisation, unlimited user accounts, no per-agent licences. Prices below are in Australian dollars. Our pricing page prints USD and we bill in either.
Team
A$1,999/month
- Up to 15 agents, 3 teams
- 15,000 analysed minutes a month
- Unlimited user accounts
- Self-serve, with in-app support
Most teams this size
Business
From A$2,999/month
- Up to 120 agents, unlimited teams
- Configured with you
- Human support
- Customisable data region
Enterprise
On request
- Up to 300 agents, unlimited teams
- Processing kept within Australia, in transit and at rest
- Fully managed, dedicated support
- Data warehouse export
Per-agent QA tools, for comparison
A per-agent licence grows with every seat you add, and the managers and coaches who need to see the results usually need a licence too.
CallCoach is one bill per organisation. Accounts for managers, coaches and QA are free, and you add agents up to your plan's limit at no extra cost.
Have a daisee contract? Get our quote in writing.
Tell us how many agents make or take calls and when your current contract ends. We'll send back a CallCoach quote in AUD for the same team within one business day, in writing. No call required, and if the numbers are worth a conversation, we'll say so.
- Priced per organisation, so the quote is one number, not a seat count
- No platform fee, no setup fee, no minimum seats
- Add agents up to your plan's limit at no extra cost
Two minutes to fill in. A written quote in AUD back within one business day.
The difference in shape
daisee audits the call. CallCoach coaches the agent. Below is that difference: an audit engine sold per agent on one side, a coaching product sold per organisation on the other. We've left the feature bake-off out on purpose, because the shape is what changes your day.
| CallCoach | A per-agent audit tool | |
|---|---|---|
| What it's for | ||
| Built to | Make every agent better at the next call | Find the calls that failed a check |
| Used day to day by | Team leaders and agents, with QA | QA and compliance analysts |
| Compliance risk work | Exceptions flagged for a person to review. Supports COPC and PCI DSS | ✓ Its strength: risk queues and triage |
| Commercials | ||
| Priced by | ✓ Organisation. One bill, published prices | Agent licence, per month |
| Managers, coaches and QA | ✓ Unlimited user accounts, no extra cost | Usually a licence each |
| Adding agents later | ✓ Up to your plan's limit at no extra cost; move up a plan when you outgrow it | Another licence each |
| Try before you buy | ✓ First 30 calls scored free, self-serve. Teams affected by the daisee sale get their scorecards rebuilt at no cost, and no setup fee | A demo or a diagnostic, usually |
| What agents and managers get | ||
| Calls scored | ✓ 100%, against your own criteria | ✓ 100%, against a scorecard |
| Tone of voice | ✓ Scored for the agent and the customer, alongside the words | Varies by tool |
| After each call, the agent gets | ✓ Feedback in near real-time, once the call has ended | A score, in a queue for review |
| Practice and training | ✓ Call Simulator, training modules and Ask CallCoach, on every plan | ✗ Not what an audit tool is for |
| Languages | ✓ English, Spanish and Portuguese included | English, with other languages as add-ons, usually |
| Your data | ||
| Recordings and transcripts | ✓ None retained. Calls stream from your own storage | Stored for playback and search |
| Where it's processed | Australia, US, EU, Brazil or Mexico. Enterprise keeps everything within Australia | Varies by tool |
CallCoach is for you if
- you lead a sales, service, claims or collections team of 3 to 120 agents
- you want ramp time, conversion, turnover or tone to move, and you coach off calls
- you'd rather pay one bill than one per agent, and put your managers in the tool for free
Keep an audit tool if
- your compliance team lives in risk queues and predictive complaint models
- you need languages beyond English, Spanish and Portuguese
- recording itself is the requirement, and coaching is nobody's job yet
Some teams run both. The audit tool keeps the compliance queue; CallCoach does the coaching.
What your team gets
Every call scored against your criteria
You set the criteria: the disclosures, the questions, the close. CallCoach scores 100% of your calls against them, so you stop sampling and see the whole floor. Start from the scorecard you already use.
How it was said, as well as what
Tone of voice is scored for the agent and the customer, alongside the words. In our data it's often the quickest thing an agent can improve, and the hardest thing for a sampled QA program to see.
Practice, training and plain answers
Included in every plan: a Call Simulator for agents to rehearse in, training modules managers can assign with due dates, and Ask CallCoach for plain-language questions about the results, answered with figures and charts.
Sales conversion for a global language-education company, from 0.6% to 1.3% of opportunities in three months, alongside a move to fewer, better-qualified leads. Sales-team turnover halved in the same period
Shorter time to proficiency for new advisers at Open Universities Australia while they ran CallCoach, from six weeks to four
Read the case study (PDF)
"We've seen really tangible double-digit percentage improvements in compliance and engagement since starting to use CallCoach. Quality has improved, which also flowed through to revenue and the company’s bottom-line."
Chris Doyle, Chief Information Officer, Finance One, as told to iTnews
Works with the phone system you already have
CallCoach scores the recordings your telephony platform already makes, streamed from your own cloud storage or uploaded in a batch. No new dialler, no new headsets, and nothing to migrate.
How a switch works
Run CallCoach beside your current tool while the contracts change hands. Nothing to rip out on day one, and nothing to decide until you've seen your own calls scored.
Bring your scorecards
Send us the scorecards you use today. We rebuild them as CallCoach criteria at no cost, so the first report scores your calls the way you already think about them.
Connect or upload calls
Point CallCoach at your own cloud storage (AWS S3, Azure Blob or Google Cloud), or upload a batch of recordings. If you want the trends to carry over, we can score your last three months of calls as well.
Read the first report
Every call scored, each agent's feedback ready, the team trends on one page. Then decide whether the next contract should audit the call or coach the agent.
Before you switch, three things worth knowing
CallCoach is deliberately post-call. Agents get near real-time feedback once the call has ended, never prompts during it, because we've found that distracting people mid-call makes them worse. If live alerts to a supervisor are the thing you want, we're the wrong tool and we'll say so on the call.
We keep no recordings and no transcripts. When CallCoach streams calls from your own storage it analyses them without retaining a copy; batch uploads are deleted after 7 days. You choose the region where feedback reports live (Australia, the US, the EU, Brazil or Mexico), and Enterprise keeps every recording, transcript and insight within Australia, in transit and at rest. CallCoach supports COPC and PCI DSS monitoring and is built to support the information security requirements of APRA-regulated customers. Details are on our security page.
There's no minimum seat count, because there are no seats. Managers, coaches and QA get accounts at no extra cost, and English, Spanish and Portuguese are included on every plan.
Your soft landing, in 30 minutes
Book 30 minutes with one of our senior team. Bring your current scorecards: we rebuild them in CallCoach at no cost, agree whether to score your last three months of calls, and there is no setup fee. No deck.
Opens Calendly in a new tab.
Rather start on your own? Score your first 30 calls free, self-serve, no sales call needed.
Sources, checked 11 September 2026
- Dubber Corporation Limited (ASX: DUB), ASX announcement "Daisee Asset Acquisition", lodged 11 September 2026: an agreement to acquire specified assets of Daisee Holdings, including its customer contracts. ASX announcements for DUB. ↩
daisee is a trademark of Daisee Pty Ltd and Dubber is a trademark of Dubber Corporation Limited. Icana.AI is not affiliated with or endorsed by either. The comparison column describes per-agent audit tools as a category, not any one vendor's product. CallCoach prices in AUD are as quoted by Icana.AI on the date above; our pricing page prints USD and is authoritative for what each plan includes.