Hero Background

Chat Analysis checks 100%
of your chat conversations for
quality & compliance

Optimise every chat interaction

Unlock the full potential of your chat channels with comprehensive analysis that compares human agents against automated chatbots, identifies performance gaps, and delivers actionable insights through configurable compliance and quality metrics.

Leveraging the robust AI engine that powers CallCoach, Chat Analysis is engineered to bring the same depth of insight and performance enhancement to your digital chat interactions. Standalone or in combination with voice analysis.

Trusted by Industry Leaders

Why Choose Chat Analysis AI?

Empower your chat performance with AI-driven insights and comprehensive analysis.
Timely Feedback

Receive near real-time actionable feedback powered by AI to enhance chat performance strategies and boost agent effectiveness in every conversation.

Data-driven insights

Make informed decisions with data-driven insights. Track and analyse chat performance to drive continuous improvement and optimise customer satisfaction.

Chatbot vs Human Analysis

Compare and analyse the performance of automated chatbots against human agents using configurable performance and compliance metrics to optimise your chat strategy.

Unlock Insights from Every Chat Conversation

Chat Analysis AI provides comprehensive analysis of all your chat interactions, delivering actionable insights to improve performance and ensure compliance. Dive into detailed reports for individual conversations to understand the nuances of every customer interaction.
Chat Analysis Report

Track Performance Trends & Benchmark Human vs. Bot

Visualise performance trends over time with intuitive dashboards. Gain actionable insights to improve agent effectiveness and benchmark chatbot performance against human agents using configurable metrics to continuously optimise your chat strategy.
Chat Performance Tracking

Testimonials

What Our Customers Say
Academy Xi

"Partnering with Icana.AI enabled us to revolutionise our contact centre operations. Within weeks, we implemented an incredibly effective AI-powered sales bot, enhanced our operational efficiency, and dramatically improved our team's AI adoption. The impact on our customer service quality has been remarkable."

Vincent Creighton

Vincent Creighton - CEO

ASX Listed Company

"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."

Anonymous

Chief Information Officer

Open Universities Australia

"CallCoach has had a major impact on our Time to Proficiency. What used to take six weeks we now accomplish in four, getting new hires up to speed and contributing value much faster than before."

[Case Study]

Rachit Monga

Rachit Monga - Head of Student Recruitment