Is Your Contact Centre's AI Subject to US Law?
With CallCoach Enterprise, every call recording, transcript and insight is processed and transmitted entirely within Australia. Not just stored here - it never crosses a border. Under any circumstances.
Book an Enterprise DemoTailored to your industry and compliance requirements. No commitment.
2025 AI Awards Finalist
4.8/5 on G2
Not all Australian-hosted AI is the same.
Standard AI platforms (including our Entry + Standard plans)
CallCoach Enterprise
For organisations operating under APRA, ASIC, or health privacy frameworks, the difference between 'stored locally' and 'never leaves Australia' is the difference between compliant and exposed.
The risk isn't theoretical anymore.
US Government Access
US cloud providers - including AI platforms - can be compelled to produce data held by their infrastructure, regardless of where that data physically sits. Australian data crossing a US-operated network is not automatically protected.
Call Recordings Are High-Value Targets
Unlike a document or spreadsheet, call recordings capture live customer conversations - financial advice, health consultations, compliance disclosures. If that data is intercepted or accessed, the exposure is immediate and reputational.
Regulators Are Watching
APRA, ASIC and the OAIC are paying closer attention to where AI processes sensitive data. Organisations that can demonstrate full Australian data residency - in transit and at rest - are ahead of where the regulation is heading.
100% call coverage. 100% Australian infrastructure.
Analyse Every Call
CallCoach reviews every single contact centre interaction - calls and chats. No sampling, no blind spots. Near real-time feedback for agents and trend dashboards for leadership.
Find What Top Performers Do
The AI identifies the specific behaviours, language and techniques of your best agents - then shows every other agent how to replicate them. Based on your actual calls, not generic templates.
Train in a Safe Environment
The Call Simulator lets agents practice with AI prospects before real customer interactions. Full CallCoach analysis on every practice session. Custom and manager-assigned scenarios.
What our customers have achieved
Reduction in time to proficiency
Open Universities Australia
Improvement in script and compliance adherence
Finance sector
Increase in key sales metrics
Tech SaaS
"Covering 100% of our calls for compliance and quality purposes is an absolute game-changer."
Chief Information Officer, ASX Listed Company
Works with your existing telephony stack
What's included in CallCoach Enterprise
- Up to 300 agents, unlimited teams, unlimited call minutes
- Full technical integration support + dedicated human support
- Priced per organisation - not per seat
- Icana.AI managed configuration + team-specific requirements
- Train your own CallCoach
- Data warehouse export
- Call Simulator with 15x credits + manager-assigned scenarios
Data in transit: 🇦🇺 Data storage: 🇦🇺
All data processed and transmitted within Australian infrastructure. Under any circumstances.
Talk to us about CallCoach Enterprise.
We'll tailor the demo to your industry, team size and compliance requirements.