Is Your Contact Centre's AI Subject to US Law?
With CallCoach Enterprise, every call recording, transcript and insight is processed and sent entirely within Australia. It is not just stored here. It never crosses a border, under any circumstances.
Book an Enterprise DemoBuilt around your industry and compliance needs. No commitment.
2025 AI Awards Finalist
4.8/5 on G2
Not all Australian-hosted AI is the same.
Standard AI platforms (including our Entry + Standard plans)
CallCoach Enterprise
If you work under APRA, ASIC or health privacy rules, there is a big gap between 'stored locally' and 'never leaves Australia'. It is the gap between compliant and exposed.
The risk isn't theoretical anymore.
US Government Access
US cloud providers, including AI platforms, can be forced to hand over data on their infrastructure. It does not matter where the data physically sits. Australian data on a US-operated network is not automatically protected.
Call Recordings Are High-Value Targets
A call recording is not like a document or spreadsheet. It holds live customer conversations, such as financial advice, health consultations and compliance disclosures. If someone intercepts or accesses that data, the damage to your reputation is immediate.
Regulators Are Watching
APRA, ASIC and the OAIC are watching where AI handles sensitive data. If you can prove full Australian data residency, in transit and at rest, you are ahead of the rules.
100% call coverage. 100% Australian infrastructure.
Analyse Every Call
CallCoach reviews every contact centre call and chat. No sampling and no blind spots. Agents get feedback in near real time, and leaders get trend dashboards.
Find What Top Performers Do
The AI finds the behaviours, language and techniques of your best agents. Then it shows every other agent how to do the same. It works from your own calls, not generic templates.
Train in a Safe Environment
The Call Simulator lets agents practise with AI prospects before they speak to real customers. Every practice session gets full CallCoach analysis. Use custom scenarios or ones your managers assign.
What our customers have achieved
Faster to get new hires up to speed
Open Universities Australia
Better script and compliance adherence
Finance sector
Lift in key sales metrics
Tech SaaS
"We've seen really tangible double-digit percentage improvements in compliance and engagement since starting to use CallCoach. Quality has improved, which also flowed through to revenue and the company’s bottom-line."
Chris Doyle, Chief Information Officer, Finance One
Works with your existing telephony stack
What's included in CallCoach Enterprise
- Custom agent allowance, unlimited teams, unlimited call minutes
- Full technical integration support and dedicated human support
- Priced per organisation, not per seat
- Icana.AI sets it up for you, to suit each team
- Train your own CallCoach
- Data warehouse export
- Call Simulator with 15x credits + manager-assigned scenarios
Data in transit: 🇦🇺 Data storage: 🇦🇺
All data is processed and sent within Australian infrastructure, under any circumstances.
Talk to us about CallCoach Enterprise.
We'll build the demo around your industry, team size and compliance needs.